We require a minimum of 24 hours’ notice to cancel or rearrange your appointment. The following cancellation charges apply:
- Less than 24 hours’ notice – 50% of service cost
- Less than 12 hours’ notice – 100% of service cost
All offers are subject to availability. Winchmores Hair & Beauty reserves the right to withdraw offers at any time.
CHILDREN HAIR SERVICES
Winchmores offers a reduced price for Childrens hair services on Monday-Friday only. Full adult prices apply to Childrens services on Saturday and Sunday.
BEAUTY WAITING AREA AND TREATMENT ROOMS
Due to Health and Safety regulation (issued to us by Enfield Council), children under the age of 12 years are not permitted to wait in our beauty treatment rooms or waiting area whilst their parent has an appointment.
To ensure all clients experience a relaxing visit to our beauty salon, the use of mobile phones is prohibited in our Beauty treatment rooms and waiting area.
Please ensure that you bring your gift card to the salon to present upon payment. Non presentation of your gift card may necessitate a charge being made until the gift card is presented. If full or part payment for your visit is by a gift card this will become void if you fail to arrive for your appointment or give the required notice to cancel. Our full cancellation policy and cancellation charges are shown under ‘Cancellation’.
Winchmores Hair gift cards can be redeemed on hair services or hair products.
Winchmores Beauty gift cards can be redeemed on beauty treatments or beauty products.
Winchmores gift cards must be redeemed within 12 months from the issue date. Winchmores will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. Gift cards cannot be used for services provided by external therapists.
MECHANICAL / ELECTRICAL BREAKDOWNS
Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.
No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to Winchmores Hair & Beauty. If you do bring valuable items, it is essential they are covered by your own insurance. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.
CLARINS FOR ME
“C” Points are non-transferrable.
To qualify for “C” points, the purchase of products must be made at Winchmores Hair & Beauty. Clarins products purchased elsewhere will not qualify for the Clarins For Me scheme.
One “C” point is awarded for every £10.00 spent on Clarins products on a single transaction and not part thereof.
Twice a month redeemed cards will be sent to Clarins by Winchmores. Clarins will then deliver the complimentary gifts directly to you subject to availability of stock.
From redemption of your card, please allow 6 to 8 weeks for delivery of your products, however, no guarantees for delivery dates can be made.
“C” points may not be used in part payment for Clarins products.
“C” points have no value except when redeemed in accordance with these Terms and Conditions.
No product over the value of £80 may be claimed as part of the loyalty scheme.
Where the card holder’s chosen gift is out of stock, Clarins will supply, at its discretion, a substitute product of a similar type or value.
The complimentary gift cannot be exchanged or refunded. This does affect your statutory rights.
The promotor of this offer is Clarins (UK) Ltd, 10 Cavendish Place, London, W1G 9DN.
Clarins For Me participants must be resident in the UK.